Welcome to Wilson Tennis Club Shop’s FAQ section! As specialists in racquet sports equipment and apparel, we’ve compiled answers to common questions about our products, shipping policies, and more. Whether you’re a tournament player needing fast delivery or upgrading your seasonal gear, find your answers below.
Product Questions
What types of racquet sports equipment do you specialize in?
We specialize in high-performance gear for multiple racquet sports including Tennis, Padel, Pickleball, Platform Tennis, Squash, and Racquetball. Our product range includes:
- Sport-specific racquets/paddles for all levels
- Technical apparel for men and women
- Specialized footwear and accessories
- Junior equipment for developing players
How do I choose the right racquet for my skill level?
Our products are clearly marked with skill level indicators (Beginner, Intermediate, Advanced). For personalized recommendations, email our gear specialists at [email protected] with details about your playing style and frequency.
Do you offer equipment for junior players?
Yes! Browse our “Kids’ Racquets” section for properly sized equipment across all racquet sports. We carry lightweight racquets with smaller grips specifically designed for young athletes.
Shipping & Delivery
What are my shipping options?
We offer two championship-level shipping methods:
- Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 business days – ideal for tournament players
- Free Shipping: EMS delivery in 15-25 business days for orders over $50 – perfect for seasonal upgrades
Do you ship internationally?
We ship globally to most countries (excluding some Asian and remote regions). During checkout, our system automatically calculates any applicable duties/taxes for complete transparency.
How is my equipment packaged for shipping?
We treat every shipment like it’s heading to Wimbledon:
- Racquets travel in vibration-dampening boxes
- Apparel arrives in crush-proof packaging
- Temperature-controlled transport for sensitive items like grip tapes
Can I track my order?
Absolutely! You’ll receive detailed tracking numbers and delivery notifications from our Fresno warehouse to your court. Track every step of your gear’s journey.
Returns & Exchanges
What is your return policy?
We offer no-stress returns within 15 days of delivery for a full refund (excluding customized equipment). Items must be unused and in original packaging. Contact our team at [email protected] to initiate a return.
What if my equipment arrives damaged?
While our protective packaging is designed for international transit, if damage occurs, immediately contact us at [email protected] with photos of the damage. We’ll expedite a replacement using our tournament-fast shipping.
Payment & Accounts
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Do you offer discounts for team orders?
Yes! Club teams save 5% on bulk shipments. Email us at [email protected] for team rate information and to discuss your specific equipment needs.
When will my credit card be charged?
Your card will be charged when your order is processed (within 1-2 business days after placing your order).
Performance Gear Tips
What’s the best way to ensure fast processing of my order?
Pro Tip: Order by Wednesday noon PST for fastest weekend processing. Our warehouse team (all racquet sports players themselves) prioritizes mid-week orders for weekend delivery when possible.
How should I care for my new racquet sports equipment?
Each product comes with sport-specific care instructions. Generally:
- Store racquets at room temperature with protective covers
- Wash technical apparel inside-out in cold water
- Rotate between multiple pairs of tennis shoes to extend their life
Didn’t find your answer? Our racquet-sport specialist team is ready to help! Email [email protected] for personalized advice on gear selection, shipping to your location, or any other questions.
Remember: Every day without your equipment is a missed opportunity to improve your game. Let’s get you properly equipped!