At Wilson Tennis Club Shop, we serve racquet sports enthusiasts with the same precision champions bring to their game. While we’re confident you’ll love your gear, we understand that sometimes returns are necessary. Our policy is designed to be as straightforward as a perfect serve.
Our Return Promise
We accept returns within 15 days of delivery for most items in original condition with tags attached. Your satisfaction is our match point!
Important Exceptions
For safety and hygiene reasons, we cannot accept returns on:
- Socks (from Clothing/Socks category)
- Used racquets (including Tennis, Squash, Padel, Platform Tennis, and Pickleball racquets/paddles)
- Personalized or custom-ordered items
How to Return an Item
Follow these steps to return your item:
- Initiate your return within 15 days of delivery by emailing [email protected] with your order number and reason for return
- Wait for approval – our team will respond within 24-48 hours with return instructions
- Package your item securely in its original packaging with all tags attached
- Ship your return to our facility at:
1748 Center Avenue, Fresno, US 93721 - Track your return – we’ll notify you once we receive and process your item
Exchange Process
Want a different size or color? Follow the same steps as a return, but specify you’d like an exchange in your initial email. We’ll ship your new item as soon as we process your return (subject to availability).
Refund Information
Once we receive and inspect your return:
- Processing time: 3-5 business days
- Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Shipping costs: Non-refundable (unless item is defective or incorrect)
Please allow 7-10 business days for the refund to appear on your statement.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we can’t be responsible for lost return packages.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Wilson Tennis Club Shop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name, Size/Color if applicable]
Reason for return: [Please specify]
Preferred resolution: [Refund/Exchange to (specify product if exchanging)]
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
Damaged or Defective Items
If your racquet sports gear arrives damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll arrange a free replacement or return.
Questions? Our customer service team is ready to assist at [email protected]. Now get back to the court – your perfect gear awaits!