1. Website Use and Intellectual Property
1.1 Access and Eligibility
Our website is designed for racquet sports enthusiasts seeking high-quality equipment and apparel. By using our site, you confirm you are at least 18 years old or using the site with parental supervision.
1.2 Intellectual Property
All content on this website, including text, graphics, logos, and product designs, is the property of Wilson Tennis Club Shop and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
2. Product Information
2.1 Product Range
We specialize in racquet sports equipment and apparel including:
- Tennis, Squash, Padel, Platform Tennis, and Pickleball racquets/paddles
- Performance clothing for men and women
- Sport-specific accessories and footwear
- Kids’ equipment and apparel
2.2 Product Descriptions
We strive for accuracy in product descriptions, images, and specifications. However, minor variations may occur. If you receive a product that significantly differs from its description, please contact us immediately.
Note: Due to the nature of sports equipment, we cannot accept returns on used racquets/paddles or socks for hygiene reasons.
3. Orders and Payments
3.1 Order Process
When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll send an order confirmation email upon receiving your order.
3.2 Pricing and Payment
All prices are in USD. We accept:
- Visa
- MasterCard
- JCB
- PayPal
Payment is processed at time of order. If your payment cannot be processed, your order will not be fulfilled.
3.3 Order Processing
We process orders within 1-2 business days (excluding weekends and holidays). During peak seasons, processing may take longer.
4. Shipping and Delivery
4.1 Shipping Methods
We offer two shipping options:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
- Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)
4.2 Delivery Areas
We ship worldwide except to certain remote areas and parts of Asia. Shipping times are estimates and may vary due to customs, weather, or other factors beyond our control.
4.3 Delivery Issues
If your package is lost or damaged in transit, contact us immediately at [email protected] with your order number and details.
5. Returns and Refunds
5.1 Return Policy
We accept returns within 15 days of delivery for most items in original condition with tags attached. Exceptions include:
- Socks (for hygiene reasons)
- Used racquets/paddles
- Personalized/custom items
5.2 Return Process
To initiate a return:
- Email [email protected] within 15 days of delivery with your order number and reason for return
- Wait for approval and return instructions (within 24-48 hours)
- Ship your return to: Wilson Tennis Club Shop, 1748 Center Avenue, Fresno, US 93721
5.3 Refunds
Refunds are processed within 3-5 business days of receiving your return. Original shipping costs are non-refundable unless the return is due to our error. Allow 7-10 business days for the refund to appear on your statement.
6. User Responsibilities
6.1 Account Security
If you create an account, you’re responsible for maintaining its confidentiality and all activities that occur under it.
6.2 Prohibited Activities
You agree not to:
- Use our site for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the site’s operation
- Provide false or misleading information
7. Limitation of Liability
Wilson Tennis Club Shop shall not be liable for any indirect, incidental, or consequential damages arising from your use of our site or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.
8. Governing Law
These Terms shall be governed by the laws of the State of California, USA. Any disputes shall be resolved in the courts of Fresno County, California.
9. Changes to Terms
We may update these Terms periodically. The “Last Updated” date at the top will reflect changes. Continued use of our site after changes constitutes acceptance of the new Terms.
10. Contact Us
For questions about these Terms or any other inquiries, please contact us at:
Wilson Tennis Club Shop1748 Center Avenue
Fresno, US 93721
Email: [email protected]
Thank you for choosing Wilson Tennis Club Shop for your racquet sports needs. We’re committed to serving you with the same precision and passion you bring to your game!
